Increase
customer satisfaction by offering personalized call treatment.-
What is a Microsoft Teams Native Contact Center?
by Nicole Robinson | Published On August 25, 2023
The world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not in the way they do now. Adoption increased drastically, and one of the most notable uses of Teams is with native contact centers.
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ComputerTalk and VNEXT: Partners in Providing Full-Service Telephony Migration to Microsoft Teams
by Shaundalee Carvalho | Published On May 30, 2023
We are pleased to announce that we have partnered with VNEXT Group to provide customers with full telephony and unified communications (UC) migration to Microsoft Teams, including the contact center.
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6 Software Integrations for Call Centers
by Erina Suzuki | Published On March 10, 2023
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Published On October 31, 2022
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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Are you attending Microsoft Ignite 2022?
by Erina Suzuki | Published On October 11, 2022
Ignite is an annual conference for developers and IT professionals hosted by Microsoft.
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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
by Erina Suzuki | Published On September 29, 2022
Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
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ComputerTalk’s ice Contact Center Leads Among Competitors!
by Shaundalee Carvalho | Published On September 26, 2022
ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.
When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between,...
The world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not...
Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks....
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