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ComputerTalk and VNEXT: Partners in Providing Full-Service Telephony Migration to Microsoft Teams
by Shaundalee Carvalho | May 30, 2023, 03:16 PMWe are pleased to announce that we have partnered with VNEXT Group to provide customers with full telephony and unified communications (UC) migration to Microsoft Teams, including the contact center.
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6 Software Integrations for Call Centers
by Erina Suzuki | Mar 10, 2023, 11:40 AMCall centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Oct 31, 2022, 12:04 PMLast month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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Are you attending Microsoft Ignite 2022?
by Erina Suzuki | Oct 11, 2022, 02:03 PM
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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
by Erina Suzuki | Sep 29, 2022, 03:12 PMGovernment entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
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ComputerTalk’s ice Contact Center Leads Among Competitors!
by Shaundalee Carvalho | Sep 26, 2022, 12:43 PMComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.
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15 Ways to Use a Contact Center in Various Industries
by Shaundalee Carvalho | Aug 26, 2022, 03:48 PMWhen you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.


