Increase
customer satisfaction by offering personalized call treatment.-
Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation
by Shaundalee Carvalho | Published On February 7, 2025
As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!
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Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center
by Anastasia Micic | Published On January 8, 2025
Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.
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What is a Microsoft Teams Native Contact Center?
by Nicole Robinson | Published On August 25, 2023
In today’s dynamic landscape where customer expectations are constantly evolving and technological advancements like AI are reshaping how businesses operate, the contact center space stands at the forefront of this transformation. As customer preferences are shifting, organizations are looking to stay ahead of the game by enhancing their contact center with Microsoft Teams.
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ComputerTalk and VNEXT: Partners in Providing Full-Service Telephony Migration to Microsoft Teams
by Shaundalee Carvalho | Published On May 30, 2023
We are pleased to announce that we have partnered with VNEXT Group to provide customers with full telephony and unified communications (UC) migration to Microsoft Teams, including the contact center.
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7 Essential Software Integrations for Call Centers
by Erina Suzuki | Published On March 10, 2023
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Published On October 31, 2022
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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Are you attending Microsoft Ignite 2022?
by Erina Suzuki | Published On October 11, 2022
Ignite is an annual conference for developers and IT professionals hosted by Microsoft.
Banking experiences have evolved greatly since the days of traditional banking. Over the past few years, financial institutions have incorporated advanced technologies such as artificial intelligence (AI), omnichannel capabilities, and integrations with third-party applications to enhance their customer banking experiences....
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You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization.
When you think of contact centers, you might just think of agents answering customers’ questions about products or services. While this is one common use case for contact centers, that’s not all they do.
