Skip to main content Skip to navigation
  • Slice of ice Recap: iceSurvey for ice 11

    by Shaundalee Carvalho | Jul 30, 2021, 05:11 PM

    On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.


  • ComputerTalk is Ready to RISE for BC’s Kids!

    by Shaundalee Carvalho | Jun 11, 2021, 01:44 PM

    ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).


  • The Evolution of a Contact Center’s Role in a Pandemic

    by Shaundalee Carvalho | Mar 29, 2021, 10:52 AM

    The past year has been a difficult and unprecedented time for many organizations. Governments and businesses have needed to adapt to the changing needs of their citizens and their customers, from emergency benefits programs and high inquiry volumes to COVID-19 testing and vaccine roll-out plans. Through all these changes, ComputerTalk has been there for our customers every step of the way.


  • 12 Resources to Help you Maximize your ice Contact Center Investment

    by Shaundalee Carvalho | Mar 23, 2021, 10:19 AM

    It has now been a year since the COVID-19 pandemic began and almost a year since ComputerTalk began our Lunch and Learn/Slice of ice webinar series. The series began with a single webinar devoted to supporting contact centers through the new changes arising from the pandemic and the transition to remote work. However, that one webinar quickly evolved into a monthly series covering a wide range of topics from how-to and support information to ways to enhance your ice Contact Center.


  • Slice of ice Recap: Connect with Customers on Any Channel

    by Shaundalee Carvalho | Mar 17, 2021, 10:32 AM

    On Wednesday, February 17th, ComputerTalk presented their latest Slice of ice webinar: Connect with Customers on Any Channel. In this session, account owner Vithusan Jegatheeswaran discussed contact center trends and challenges, the meaning of omnichannel, how ice can help your contact center unify the different modalities available, and some use cases to demonstrate an omnichannel ice Contact Center in action.


  • ComputerTalk Announces General Availability of ice 11

    by Shaundalee Carvalho | Feb 24, 2021, 04:10 PM

    It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.


  • Slice of ice Recap: Getting the Most of Integrating ice with Your CRM

    by Shaundalee Carvalho | Dec 15, 2020, 02:45 PM

    On Wednesday, November 18th, ComputerTalk presented their latest Slice of ice webinar: Getting the Most of Integrating ice with Your CRM. In this session, ComputerTalk’s Product Marketer, Danielle Wong, discussed different CRM systems that ice integrates with, benefits and features of CRM integrations, and examples of how they work.

TOPICS

SEARCH

ASK US A QUESTION

Q&A Form Loading...