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ComputerTalk releases ice 12.1
by Erina Suzuki | Published On November 22, 2023
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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7 Essential Software Integrations for Call Centers
by Erina Suzuki | Published On March 10, 2023Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Published On October 31, 2022Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothon
by Shaundalee Carvalho | Published On October 21, 2022ComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.
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Are you attending Microsoft Ignite 2022?
by Erina Suzuki | Published On October 11, 2022
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8 Ways to Improve Government Service Delivery in 2025
by Erina Suzuki | Published On September 29, 2022Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.


