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Cloud Contact Center: Best Practices and Software for 2024
by Kent Mao | Published On March 27, 2024
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Cloud Contact Center vs. On-Premises: What’s the Difference?
by Kent Mao | Published On December 13, 2023
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See what our customers have to say about us in InfoTech Research Group's report!
by Erina Suzuki | Published On August 18, 2023We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment not only reflects our technical excellence but also highlights our dedication to transparency, trustworthiness, and client-centric values.
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How to achieve 99.99% uptime for your contact center with icePhone
by Anastasia Micic | Published On June 9, 2023What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99% uptime.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
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With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the public
by Erina Suzuki | Published On March 24, 2023
Top 5 ways to show appreciation to your agents
It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue
reading to learn...
Here Are 5 Ways a Microsoft Teams Certified Contact Center Can Help Your Organization
By choosing a Microsoft Teams Certified Contact Center, your organization can expect valuable features and capabilities for better performance and customer experiences.
How can academic institutions leverage customer service as their competitive advantage?
The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.