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The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chat

To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.
4 Reasons Why You Need a Ticketing System Integrated With Your Contact Center

Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.
How can academic institutions leverage customer service as their competitive advantage?

The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.