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The Four Pillars of Customer Service: Process Orchestration

Customers expect organizations to provide efficient and convenient service whenever they need it, and these expectations only continue to rise. Thankfully, there are multiple ways to enhance customer service at your organization.
How can academic institutions leverage customer service as their competitive advantage?

The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
Cloud Contact Center vs. On-Premises: What’s the Difference?

When it comes to contact center solutions, there are more options now than ever before.