Increase
customer satisfaction by offering personalized call treatment.-
ice Contact Center 14 is Here!
by Shaundalee Carvalho | Published On October 11, 2024
We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
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Voice Biometrics in the Call Center: The Ultimate Guide
by Nicole Robinson | Published On October 9, 2024
Voice biometrics technologies are becoming increasingly valuable in the call center.
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Voice of the Customer (VOC): Benefits and Best Practices for Contact Centers
by Erina Suzuki | Published On October 3, 2024
You already know that delivering consistently great experiences to your customers is crucial to success in any industry. But, as customer expectations continue to evolve, understanding what customers want and need from your contact center can be complex.
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Victor Pawa: How mentorship and teamwork shaped my career at ComputerTalk
by Victor Pawa | Published On September 25, 2024
Ever since I started at ComputerTalk, my time here has been both rewarding and transformative. I've had the opportunity to grow professionally, collaborate with talented individuals, and contribute to meaningful projects that make a real impact.
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The Top Trends in Healthcare Contact Centers to Watch in 2025
by Erina Suzuki | Published On September 24, 2024
Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no longer afford to overlook the importance of a well-designed contact center.
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Slice of ice Recap – Introducing ice Contact Center 14
by Shaundalee Carvalho | Published On September 20, 2024
On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.
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Healthcare Contact Center Best Practices for Improved Patient Experience in 2025
by Anastasia Micic | Published On September 18, 2024
In the healthcare space, contact centers are crucial to bridging the gap between service providers and patients seeking support, information, or guidance.
In 2020, Microsoft saw a massive spike in Teams usage, increasing by over 785% since July 2019 and surpassing 115 million daily active users.
ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!
It has now been a year since the COVID-19 pandemic began and almost a year since ComputerTalk began our Lunch and Learn/Slice of ice webinar series. The series began with a single webinar devoted to supporting contact centers through the...
