Increase
customer satisfaction by offering personalized call treatment.-
Victor Pawa: How mentorship and teamwork shaped my career at ComputerTalk
by Victor Pawa | Published On September 25, 2024
Ever since I started at ComputerTalk, my time here has been both rewarding and transformative. I've had the opportunity to grow professionally, collaborate with talented individuals, and contribute to meaningful projects that make a real impact.
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The Top Trends in Healthcare Contact Centers to Watch in 2025
by Erina Suzuki | Published On September 24, 2024
Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no longer afford to overlook the importance of a well-designed contact center.
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Slice of ice Recap – Introducing ice Contact Center 14
by Shaundalee Carvalho | Published On September 20, 2024
On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.
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Healthcare Contact Center Best Practices for Improved Patient Experience in 2025
by Anastasia Micic | Published On September 18, 2024
In the healthcare space, contact centers are crucial to bridging the gap between service providers and patients seeking support, information, or guidance.
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Microsoft Teams Call Center Partners: Benefits, Features and How to Choose the Right One
by Erina Suzuki | Published On September 11, 2024
Discover how Microsoft Teams call center partners enhance CX, streamline operations, and help businesses unlock Teams’ full contact center potential.
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The Complete Guide to Call Center Optimization for Business Leaders
by Nicole Robinson | Published On September 5, 2024
Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.
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Conversational AI for Contact Centers: The Complete Guide
by Nicole Robinson | Published On August 29, 2024
Evolving customer expectations, combined with rising talent shortages in the contact center has led to a massive increase in the number of companies adopting AI-powered tools.
There are many ways to improve employee satisfaction and reduce churn in customer service.
It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.
As the developer of the Teams native ice Contact Center, ComputerTalk is currently one of the first companies to go through Microsoft’s Connected Contact Center for Microsoft Teams Certification Program. Among other benefits, this certification will mean that ice Contact...
