Increase
customer satisfaction by offering personalized call treatment.-
ComputerTalk Wins UC Award for Best Microsoft Teams Contact Center Solution
by Erina Suzuki | Published On August 8, 2024
Markham, ON — We did it! ComputerTalk scoops top honors in the 2024 UC Awards celebration, winning Best Microsoft Contact Center Solution!
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PCI Compliance in Call Centers: Protecting Customer Data and Building Trust
by Erina Suzuki | Published On August 7, 2024
Today’s customers expect faster, more efficient, and more convenient experiences when they contact businesses, but they’re not willing to compromise on the security of their data. That’s why it’s so important for organizations to ensure they’re investing in the right approach to making their contact center PCI compliant.
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Impressive IVR Script Examples for Higher Education
by Erina Suzuki | Published On August 1, 2024
The IVR system is one of the most important tools in any contact center, allowing you to deliver streamlined self-service experiences to customers and manage calls more effectively. In the higher education sector, the right IVR can streamline everything from handling admission requests, to delivering constant support to students.
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My Journey of Growth and Innovation at ComputerTalk
by Robert Luciani | Published On July 29, 2024
I’ve been part of the ComputerTalk family since 2015. My journey here has been nothing short of amazing, and I’m excited to share my story with you. I started at ComputerTalk as a summer student, eager to dive into the world of technology. From those early days, I knew this was the place for me. The hands-on experience and the dynamic environment were exactly what I was looking for.
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The Best Intelligent IVR Solutions for 2025
by Anastasia Micic | Published On July 23, 2024
In recent years, the introduction of artificial intelligence into IVR solutions has taken the potential of this technology to the next level.
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Meeting Gen Z's Customer Service Expectations: What Businesses Need to Know
by Nicole Robinson | Published On July 18, 2024
Each new generation of consumers introduces new challenges for every business team.
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7 Ways Credit Unions Can Revolutionize Member Experience
by Anastasia Micic | Published On July 16, 2024
Creating the best member experience means enhancing communication efficiency, leveraging AI capabilities, and more. Read on to discover how to do this.
Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.
Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their...
Excellent customer service is more than just providing quick, accurate responses to customer inquiries. From chatbots to personalized experiences using CRM integrations, there are plenty of ways to take your customer service to the next level.
