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Introducing ComputerTalk's rebrand
by Erina Suzuki | Published On January 7, 2024In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!
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ComputerTalk releases ice 12.1
by Erina Suzuki | Published On November 22, 2023
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ComputerTalk has Secured the Top Position as the Preferred Support Provider
by Anastasia Micic | Published On September 22, 2023ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.
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See what our customers have to say about us in InfoTech Research Group's report!
by Erina Suzuki | Published On August 18, 2023We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment not only reflects our technical excellence but also highlights our dedication to transparency, trustworthiness, and client-centric values.
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ComputerTalk’s ice Contact Center Leads in Ease of Customization Category
by Anastasia Micic | Published On July 7, 2023ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.
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Staff Spotlight: Bernie Lee
by Bernie Lee | Published On June 16, 2023It was that one Spring morning a number of years ago that I made the call (a cold call, in fact). The snow had melted, the ground was just thawing, and trees were starting to bud once again. It was a call to a young company, merely six years in existence, that had specialized in voice IVR systems with a platform called Glacier. It was advanced self-serve technology running on high-density telephony boards with analog lines and ISDN PRI trunks. (It has since morphed into a feature-rich omnichannel contact center product.)
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023
4 Ways Financial Institutions Are Elevating Their Customer Experiences
Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chat
To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.
ComputerTalk’s ice Contact Center Leads in Ease of Customization Category
ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.