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ComputerTalk has Secured the Top Position as the Preferred Support Provider

by Anastasia Micic | Published On September 22, 2023

ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.

Founded in 1997, Info-Tech Research Group is now the world’s fastest-growing information technology research and advisory group. They serve over 30,000 IT professionals worldwide, helping them make well-informed strategic decisions by producing unbiased and highly relevant research.  

Info-Tech's latest division, SoftwareReviews, was officially launched in 2017. SoftwareReviews collects and analyzes detailed reviews from software users to provide a thorough understanding of products from the unbiased perspectives of the people who use them. They verify users and check each review for authenticity to maintain high-quality, reliable data. 

SoftwareReviews conducted a comprehensive survey of our customers, inviting them to share their thoughts about ice Contact Center and our support team at ComputerTalk. Based on the results, our service team was rated as 100% effective and knowledgeable! One customer described ice as a “great product” and commended our team for delivering “fantastic support!” 


Overview of ice Contact Center 

ice is an omnichannel contact center that allows your customers to be able to reach you using their preferred communication channel. As an all-in-one solution, ice allows users to manage different modalities such as instant messaging, SMS, chat, and more within a unified platform, helping them save time switching between different applications.  

Transitioning to our solution doesn’t mean you have to start from scratch. With dozens of pre-built connectors, ice seamlessly integrates with existing tools or if you have your own homegrown tools, we can create custom connectors that integrate with your existing system. ice is customized to fit your needs. 


Reasons to select ComputerTalk  

At ComputerTalk, our customer service team is dedicated to assisting you and your team in the most effective manner. Bob Barker Company, America’s largest detention supplier, expressed their gratitude for the ongoing support our team provides them. Michelle Corbett, IT Operations Lead at Bob Barker, said, “The product is easy to use, easy to troubleshoot, and easy to administer. And when in doubt, easy to contact customer service on!” Our Help Desk is available 24/7, ensuring support is available whenever and wherever you need it!  

Your satisfaction is our priority. Request a demo to get started with ComputerTalk today! 

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