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  • ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report

    by Erina Suzuki | Published On October 20, 2023

    InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.


  • ComputerTalk has Secured the Top Position as the Preferred Support Provider

    by Anastasia Micic | Published On September 22, 2023

    ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.


  • Elevate Your Customer Service Through Reporting

    by Shaundalee Carvalho | Published On September 15, 2023

    Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.


  • Strengthen Your Contact Center With Canned Responses

    by Anastasia Micic | Published On August 30, 2023

    With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.


  • Slice of ice Recap: icePhone

    by Shaundalee Carvalho | Published On August 10, 2023

    On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.

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Strengthen Your Contact Center With Canned Responses

With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
Elevate Your Customer Service Through Reporting

Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get...
ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report

InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.