Before joining ComputerTalk, I worked at big tech companies — a great experience that taught me a lot and connected me with amazing people I still keep in touch with.

Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.

Ready to upgrade customer service? This guide breaks down intelligent virtual agents in plain language, what they are, how they work, where they fit, and how to roll one out without overcomplicating things.

Agentic AI goes beyond chatbots — it reasons, acts, and resolves. Learn what it actually does in contact centers, what to look for, and how to deploy it.

Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.

On Wednesday, June 11th, ComputerTalk hosted our latest Slice of ice webinar. During this webinar, our Training and Documentation Specialist, Christina Liu, presented some of the new features and improvements in our latest release.

When I joined ComputerTalk in 2011, I never imagined I’d spend over a decade growing alongside this incredible company.

Discover how to manage customer service communication channels, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.

The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.

IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.

Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.

When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right IVR scripts for utilities.