The end-of-year holiday season is often one of the most joyous seasons for celebrating with family and friends. However, it is also one of the busiest and most important seasons of the year for customer service. High volumes of holiday purchases naturally lead to high volumes of inquiries related to availability of products, return and exchange policies, promotions, and more. That’s why it’s especially important to make sure your contact center is prepared for the holidays. Read on to learn 7 tips for getting your contact center prepared for the season!

If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty impractical gifts, most of which are loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?

Microsoft Teams is one of today’s most popular tools for corporate communications.

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Nous serons présents à Microsoft Ignite à San Francisco! Passez nous voir au kiosque n° 1728 pour des démonstrations en direct, rencontrer nos experts et découvrir comment ComputerTalk aide les organisations à adopter l'avenir de l'IA.

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If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.

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Découvrez comment les attentes en matière de service à la clientèle diffèrent pour la génération Z, les milléniaux, la génération X et les baby-boomers. Découvrez des stratégies, des exemples et des conseils pour adapter votre soutien à chaque génération.

Discover how ComputerTalk’s ice Contact Center evolved alongside Microsoft—from LCS and OCS to Lync, Skype for Business, and Microsoft Teams.