Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.

On Wednesday, September 10th, ComputerTalk presented our latest Slice of ice webinar on our new real-time dashboards.

I’ve had the privilege of growing my career as a lead engineer while helping guide ComputerTalk through one of the most transformative eras in our history.

This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.

If you’ve ever sat down to review a call with an agent and found yourself thinking, “Where do I even start?”, you’re not alone. Many managers and supervisors have been there.

Let’s talk about what’s happening inside a typical education contact center right now.

Find out how you can shorten hold times, help your agents work more effectively, and keep customers from hanging up in frustration. These 10 strategies will help you improve results without sacrificing service.

If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.

Whether your interests are in Application Development (AD), Quality Assurance, or Product Engineering, there are many opportunities available at ComputerTalk.

Learn how to handle call spikes without sacrificing customer experience. This guide shares 10 proven strategies to manage high call volume, improve forecasting, and keep your team ready for potential surges.

Discover 10 clear ways to solve customer issues on the first call. Cut costs, save time, and keep people coming back to your business.

For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.