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Strengthen Your Contact Center With Canned Responses
by Anastasia Micic | Aug 30, 2023, 04:50 PMWith just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
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What is a Microsoft Teams Native Contact Center?
by Nicole Robinson | Aug 25, 2023, 02:02 PMThe world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not in the way they do now. Adoption increased drastically, and one of the most notable uses of Teams is with native contact centers.
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Revolutionizing Retail: A Journey Towards Enhancing Customer Experience
by Anastasia Micic | Aug 4, 2023, 03:52 PMCustomer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.
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Can Conversational AI Redefine the Future of Contact Centers?
by Nicole Robinson | Jul 21, 2023, 09:21 PMIn an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.
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7 steps supervisors must take to manage agents working in a hybrid environment
by Anastasia Micic | Apr 28, 2023, 05:17 PMSince the pandemic many organizations have opted to implement a hybrid work environment where employees have the flexibility to choose when they work in the office. Here are some tips to ensure your contact center is operating efficiently and that your agents feel supported!
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With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the public
by Erina Suzuki | Mar 24, 2023, 02:06 PMWith extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
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ComputerTalk’s ice Contact Center vs. Five9
by Shaundalee Carvalho | Feb 17, 2023, 02:40 PM