With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.

ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.

A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.

Multichannel and omnichannel call centers offer varying customer service experiences. Learn how to provide a seamless customer journey with the right business model.

Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone. Thankfully, they can differentiate themselves from competitors through excellent communication and contact center technologies.

It’s common knowledge that technological advances are a big deal in healthcare. Advances in medical technology mean that new tools and treatments are constantly being developed and improving the way that patients receive care. But there are also less obvious ways that technology can benefit the healthcare industry.

Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!