ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothonby Shaundalee Carvalho | Oct 21, 2022, 02:21 PM
ComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.
Are you attending Microsoft Ignite 2022?by Erina Suzuki | Oct 11, 2022, 02:03 PM
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)by Erina Suzuki | Sep 29, 2022, 03:12 PM
Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
ComputerTalk’s ice Contact Center Leads Among Competitors!by Shaundalee Carvalho | Sep 26, 2022, 12:43 PM
ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.
3 Ways to Improve Efficiency in Your Contact Centerby Shaundalee Carvalho | Sep 14, 2022, 01:00 PM
Suppose an organization had unlimited resources. They would be able to hire as many contact center agents as they needed to ensure that no customers ever had to deal with long wait times or poor service. Unfortunately, such organizations don’t exist. All organizations face resource constraints. Therefore, they need to optimize the use of the resources they have. The following 3 improvements can drastically improve an organization’s efficiencies, decreasing customer wait times and improving service. Read on to find out how you can implement these efficiencies in your organization.
What are the REAL costs of no-shows to Healthcare Organizations?by Erina Suzuki | Sep 6, 2022, 12:12 PM
Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.
15 Ways to Use a Contact Center in Various Industriesby Shaundalee Carvalho | Aug 26, 2022, 03:48 PM
When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.