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  • ComputerTalk again ranked number #1 in numerous categories in SoftwareReviews latest report

    by Erina Suzuki | Feb 6, 2023, 02:28 PM

    ComputerTalk is excited to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews report published in November 2022.

  • How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1

    by Shaundalee Carvalho | Jan 31, 2023, 03:44 PM

    A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.

  • Staff Spotlight: Darren Lobo-Pires

    by Darren Lobo-Pires | Jan 19, 2023, 03:38 PM

    While studying physics in university, my original goal and path in life was to remain in academics, following through with my Master’s and finally Ph.D. I realized when nearing the end of my undergrad that another 7+ years of schooling wasn’t for me, and I was looking to get some real-world work experience under my belt. It’s hard to believe it’s been almost 10 years since I graduated and started working at ComputerTalk!

  • ComputerTalk’s ice Contact Center vs. Genesys

    by Shaundalee Carvalho | Jan 13, 2023, 05:44 PM

    ComputerTalk is pleased to announce that we have been scored as a leader against Genesys in the InfoTech Research Group’s SoftwareReviews.

  • What Are the Differences Between Multichannel and Omnichannel Call Centers?

    by Nicole Robinson | Jan 6, 2023, 05:04 PM

    Multichannel and omnichannel call centers offer varying customer service experiences. Learn how to provide a seamless customer journey with the right business model.

  • Staff Spotlight: Diane Vasquez

    by Diane Vasquez | Dec 23, 2022, 12:50 PM

    Growing up in the Philippines, back when technology was still evolving, pursuing a career was limited to a few choices: becoming a Doctor, Nurse, Lawyer, Engineer, or Teacher. Growing up, I always knew that I wanted to pursue a career in teaching.

  • The 12 ice Tips of Christmas

    by Shaundalee Carvalho | Dec 19, 2022, 04:27 PM

    If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?




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