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  • Copilots for Customer Service and New Developer Tools - Microsoft Ignite 2023

    by Chris Bardon | Published On November 24, 2023

    Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.

  • Staff Spotlight: Robert Fernandes

    by Robert Fernandes | Published On November 24, 2023

    My journey with ComputerTalk began in September 2021. I worked with a recruiting agency and interviewed with ComputerTalk for an open position on their help desk. I heard back almost immediately and started shortly after.

  • ComputerTalk releases ice 12.1

    by Erina Suzuki | Published On November 22, 2023

    Cloud Contact Center Solution with Tethr and Community WFM Integration

  • Safeguarding Call Center Customer Data in the Digital Age

    by Nicole Robinson | Published On November 17, 2023

    Ensuring that sensitive customer data remains inviolate is not just a matter of compliance; it's vital for maintaining trust and credibility in the industry.

  • What to Expect at Microsoft Ignite 2023

    by Shaundalee Carvalho | Published On November 6, 2023

    We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.

  • How to Make the Most of Customer Service Analytics in Call Centers

    by Erina Suzuki | Published On November 6, 2023

    In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.

  • How to Meet KPIs and Boost Customer Satisfaction

    by Anastasia Micic | Published On November 1, 2023

    Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market




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