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  • Richard Damra: Growth and Development at ComputerTalk

    by Richard Damra | Published On February 24, 2025

    ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.


  • 20 Proven Strategies for Contact Center Workforce Optimization

    by Erina Suzuki | Published On February 19, 2025

    Learn how to boost efficiency and productivity, reduce costs, and transform customer service with these expert tips for contact center workforce optimization.


  • Top 2025 Trends in Customer Service

    by Anastasia Micic | Published On February 13, 2025

    Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.


  • Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation

    by Shaundalee Carvalho | Published On February 7, 2025

    As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!


  • Contact Center Vendor Support: How to Choose a Partner You Can Rely On

    by Nicole Robinson | Published On February 6, 2025

    Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.


  • Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights

    by Erina Suzuki | Published On January 31, 2025

    On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.


  • Meet ComputerTalk at Enterprise Connect 2025

    by Erina Suzuki | Published On January 27, 2025

    We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover how we can help transform your contact center operations and take your customer experience to the next level.

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