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  • Strengthen Your Contact Center With Canned Responses

    by Anastasia Micic | Published On August 30, 2023

    With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.

  • What is a Microsoft Teams Native Contact Center?

    by Nicole Robinson | Published On August 25, 2023

    The world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not in the way they do now. Adoption increased drastically, and one of the most notable uses of Teams is with native contact centers.

  • See what our customers have to say about us in InfoTech Research Group's report!

    by Erina Suzuki | Published On August 18, 2023

    We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment not only reflects our technical excellence but also highlights our dedication to transparency, trustworthiness, and client-centric values.

  • Slice of ice Recap: icePhone

    by Shaundalee Carvalho | Published On August 10, 2023

    On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.

  • Revolutionizing Retail: A Journey Towards Enhancing Customer Experience

    by Anastasia Micic | Published On August 4, 2023

    Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.

  • Staff Spotlight: Vincent Yong

    by Vincent Yong | Published On July 28, 2023

    My journey with ComputerTalk started in summer of 2017. I finished my last year of my Software Engineering degree from the University of Guelph in April and decided to take a well-deserved break after completing my degree.

  • Can Conversational AI Redefine the Future of Contact Centers?

    by Nicole Robinson | Published On July 21, 2023

    In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.




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