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  • Staff Spotlight: Robert Fernandes

    by Robert Fernandes | Published On November 24, 2023

    My journey with ComputerTalk began in September 2021. I worked with a recruiting agency and interviewed with ComputerTalk for an open position on their help desk. I heard back almost immediately and started shortly after.

  • ComputerTalk releases ice 12.1

    by Erina Suzuki | Published On November 22, 2023

    Cloud Contact Center Solution with Tethr and Community WFM Integration

  • Safeguarding Call Center Customer Data in the Digital Age

    by Nicole Robinson | Published On November 17, 2023

    Ensuring that sensitive customer data remains inviolate is not just a matter of compliance; it's vital for maintaining trust and credibility in the industry.

  • What to Expect at Microsoft Ignite 2023

    by Shaundalee Carvalho | Published On November 6, 2023

    We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.

  • How to Make the Most of Customer Service Analytics in Call Centers

    by Erina Suzuki | Published On November 6, 2023

    In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.

  • How to Meet KPIs and Boost Customer Satisfaction

    by Anastasia Micic | Published On November 1, 2023

    Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market

  • ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report

    by Erina Suzuki | Published On October 20, 2023

    InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.




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