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  • Multi-Contact Handling: The Complete Guide

    by Shaundalee Carvalho | Published On November 21, 2022

    Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.


  • Staff Spotlight: Lois Graham

    by Lois Graham | Published On November 10, 2022

    In this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.


  • Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!

    by Erina Suzuki | Published On October 31, 2022

    Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!


  • Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future

    by Chris Bardon | Published On October 28, 2022

    As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build in the spring and Ignite in the fall.


  • ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothon

    by Shaundalee Carvalho | Published On October 21, 2022

    ComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.


  • Are you attending Microsoft Ignite 2022?

    by Erina Suzuki | Published On October 11, 2022

    Ignite is an annual conference for developers and IT professionals hosted by Microsoft.


  • 8 Ways to Improve Government Service Delivery in 2025

    by Erina Suzuki | Published On September 29, 2022

    Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.

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