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With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the public
by Erina Suzuki | Published On March 24, 2023With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
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ComputerTalk's ice Contact Center vs. NICE
by Anastasia Micic | Published On March 24, 2023ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.
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7 Essential Software Integrations for Call Centers
by Erina Suzuki | Published On March 10, 2023Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
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How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
by Shaundalee Carvalho | Published On March 8, 2023A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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Join ComputerTalk at Enterprise Connect 2023!
by Erina Suzuki | Published On February 21, 2023We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!
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ComputerTalk’s ice Contact Center vs. Five9
by Shaundalee Carvalho | Published On February 17, 2023ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.
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The Best Customer Service Practices
by Nicole Robinson | Published On February 10, 2023