Increase
customer satisfaction by offering personalized call treatment.-
The Four Pillars of Customer Service: Getting Connected
by Shaundalee Carvalho | Published On December 10, 2021
Good customer service is often thought of as simply responding to questions promptly and accurately, which is a good place to start. But when it comes to providing excellent customer service, there’s more to it than that.
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7 Customer Service Tips for Optimizing Your Contact Center this Holiday Season
by Shaundalee Carvalho | Published On December 2, 2021
The end-of-year holiday season is often one of the most joyous seasons for celebrating with family and friends. However, it is also one of the busiest and most important seasons of the year for customer service. High volumes of holiday purchases naturally lead to high volumes of inquiries related to availability of products, return and exchange policies, terms of sales, and more. That’s why it’s especially important to make sure your contact center is prepared for the holidays. Read on to learn 7 tips for getting your contact center prepared for the season!
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Contact centers: Protecting sensitive data with critical security controls
by Erina Suzuki | Published On November 25, 2021
Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.
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LCS to Teams: A History of ice Contact Center with Microsoft
by Chris Bardon | Published On November 18, 2021
From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.
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6 Ways to Support Your Contact Center Employees Working from Home
by Shaundalee Carvalho | Published On November 11, 2021
Recreate the Office Environment, Skip the Commute
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Find out 3 ways a modern contact center solution reduces operating costs
by Erina Suzuki | Published On November 4, 2021
Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading to find out 3 ways a modern contact center solution enables you to reduce operating costs.
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5 Ways to Learn More About ice Contact Center
by Shaundalee Carvalho | Published On August 27, 2021
During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:
