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  • Slice of ice Recap: Expanding your Contact Center with iceChat

    by Shaundalee Carvalho | Published On June 29, 2021

    On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.


  • 3 Contact Center Tools to Improve Efficiency and Drive Customer Engagement

    Published On June 17, 2021

    If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be.


  • ComputerTalk is Ready to RISE for BC’s Kids!

    by Shaundalee Carvalho | Published On June 11, 2021

    ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).


  • Protect your Contact Center Data with ice

    by Shaundalee Carvalho | Published On June 2, 2021

    Slice of ice Recap: Security and Standards – Mitigating Security Risks On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed risks and challenges, security protocols, and the power of ice.


  • How to Reduce Agent Churn: A Complete Guide

    Published On May 25, 2021

    There are many ways to improve employee satisfaction and reduce churn in customer service.


  • Top 10 Training Methods to Increase Agent Productivity and Customer Experience

    Published On May 18, 2021

    Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend you to others.


  • How to Make the Best Use of Your Contact Center Dashboard

    by Shaundalee Carvalho | Published On May 10, 2021

    On Wednesday, April 21st, ComputerTalk presented our April Slice of ice webinar: Navigating iceMonitor 11. In this session, Training and Documentation Specialist Kathika Uthayakumar provided an overview of iceMonitor 11, discussed the new grid view and iceMonitor settings, and provided some helpful tips.

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