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  • Slice of ice recap: Troubleshooting ice (Part 1)

    by Shaundalee Carvalho | Published On September 29, 2020

    On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.


  • Is Your Contact Center Holiday-Ready?

    by Shaundalee Carvalho | Published On June 24, 2020

    Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking up on sunscreen, uncovering your barbecue, and buying fireworks, you may forget one other important thing you need to prepare: your contact center.


  • ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing

    Published On May 28, 2020

    TORONTO, CANADA (PRWEB) MAY 28, 2020

    Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.


  • How to Make the Most of Your Contact Center During the COVID-19 Pandemic

    by Shaundalee Carvalho | Published On April 24, 2020

    Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.


  • Lunch and Learn: Supporting Remote Workers with ice

    by Shaundalee Carvalho | Published On April 24, 2020

    On Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.


  • Introducing ComputerTalk’s NEW mobile app!

    by Nicole Robinson | Published On April 20, 2020

    ComputerTalk has recently launched our iceChat mobile app. The iceChat app demonstrates ComputerTalk's iceMobile Connect capabilities by allowing you to connect to our Sales and Support teams or a self-service demo.


  • How ComputerTalk is Supporting Remote Workers in the Contact Center during COVID-19

    Published On April 9, 2020

    With physical stores closing and many offices encouraging their staff to work remotely, it is crucial to guarantee your contact center stays up and running to handle your customers’ inquiries.

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