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Contact centers: Protecting sensitive data with critical security controls
by Erina Suzuki | Published On November 25, 2021Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.
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LCS to Teams: A History of ice Contact Center with Microsoft
by Chris Bardon | Published On November 18, 2021From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.
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6 Ways to Support Your Contact Center Employees Working from Home
by Shaundalee Carvalho | Published On November 11, 2021
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Find out 3 ways a modern contact center solution reduces operating costs
by Erina Suzuki | Published On November 4, 2021Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading to find out 3 ways a modern contact center solution enables you to reduce operating costs.
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5 Ways to Learn More About ice Contact Center
by Shaundalee Carvalho | Published On August 27, 2021During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:
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Find Out How to Reduce Appointment No-Shows by 85%
by Shaundalee Carvalho | Published On August 19, 2021
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4 Ways ice Contact Center Helped a Retailer Save Time and Money
by Shaundalee Carvalho | Published On August 6, 2021