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  • 11 Things to Consider When Choosing a Contact Center

    by Erina Suzuki | Published On May 13, 2022

    Contact centers play a vital role in enabling communication between businesses and their customers. They also build client relationships, resolve issues, and provide opportunities for sales.


  • Here's How Technology Can Solve 4 Major Operational Problems in Healthcare

    by Shaundalee Carvalho | Published On May 6, 2022

    In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs all the help it can get. That’s where technology comes in. In addition to the obvious ways that technology can help, like advances in tools for diagnostics and patient care, there are plenty of ways that technology can be of assistance in an administrative or operational capacity. Read on for four operational problems faced by the healthcare industry that technology can help to solve.


  • New Call Center Agents Should Keep These 7 Tips in Mind

    by Erina Suzuki | Published On April 29, 2022

    Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.


  • Staff Spotlight: Jennifer Sutcliffe

    by Erina Suzuki | Published On April 12, 2022

    I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from just being family, we were a tribe. We did not just share genetics; we shared goals, aspirations, and core beliefs. Although we are now grown, we choose to spend time together, like no time has passed. Our tribe has grown; no longer just siblings, we have in-laws, children, nieces, nephews, grandchildren, and fur babies.


  • Here's Why You Should Integrate Social Media Within Your Contact Center

    by Erina Suzuki | Published On April 8, 2022

    Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their customer service.


  • 8 Reasons You Should Integrate Your CRM With Your Contact Center

    by Shaundalee Carvalho | Published On April 1, 2022

    Your contact center and your Customer Relationship Management (CRM) tool are a lot like peanut butter and jelly – both great on their own, but even better together.


  • How can academic institutions leverage customer service as their competitive advantage?

    by Erina Suzuki | Published On March 25, 2022

    The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.

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