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  • Find out the 6 best practices you need to be using to handle challenging customers today

    by Erina Suzuki | May 31, 2022, 03:39 PM

    If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.


  • New Call Center Agents Should Keep These 7 Tips in Mind

    by Erina Suzuki | Apr 29, 2022, 02:10 PM

    Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.


  • How can academic institutions leverage customer service as their competitive advantage?

    by Erina Suzuki | Mar 25, 2022, 10:51 AM

    The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.


  • The Four Pillars of Customer Service: Resource Management

    by Erina Suzuki | Jan 6, 2022, 11:15 AM

    Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.


  • ComputerTalk is Ready to RISE for BC’s Kids!

    by Shaundalee Carvalho | Jun 11, 2021, 01:44 PM

    ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).


  • How to Reduce Agent Churn in the Era of Remote Workers

    by User Not Found | May 25, 2021, 09:27 AM

    It takes a certain kind of person to be able to thrive in a customer service position. Contact center agents need to have excellent communication skills, thick skin, a calm demeanor, and strong organizational skills to succeed. Even though an agent may have the personality and all the right skills to succeed, they may still experience low morale or burnout due to unattainable goals, an unreasonable workload, poor management, and upset customers, leading to turnover. There is a high cost associated with agent turnover, including time to interview, training, salaries, and more. Not to mention the negative effect on the customer experience due to inexperienced agents, which can add significant costs down the road.


  • Top 10 Training Methods to Increase Agent Productivity and Customer Experience

    by User Not Found | May 18, 2021, 05:40 PM

    Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend you to others. It’s crucial to invest the proper attention and resources into your contact center to ensure agents are communicating with customers in a way that reflects your organization’s beliefs and values. After all, customer satisfaction, loyalty, and conversions are directly impacted by customer service.

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How can academic institutions leverage customer service as their competitive advantage?

The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
How to Reduce Agent Churn in the Era of Remote Workers

It takes a certain kind of person to be able to thrive in a customer service position. Contact center agents need to have excellent communication skills, thick skin, a calm demeanor, and strong organizational skills to succeed. Even though an...
Find out the 6 best practices you need to be using to handle challenging customers today

If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this...