With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the publicby Erina Suzuki | Mar 24, 2023, 02:06 PM
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
6 Software Integrations for Call Centersby Erina Suzuki | Mar 10, 2023, 11:40 AM
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
Find out the 6 best practices you need to be using to handle challenging customers todayby Erina Suzuki | May 31, 2022, 03:39 PM
If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.
New Call Center Agents Should Keep These 7 Tips in Mindby Erina Suzuki | Apr 29, 2022, 02:10 PM
Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
How can academic institutions leverage customer service as their competitive advantage?by Erina Suzuki | Mar 25, 2022, 10:51 AM
The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
The Four Pillars of Customer Service: Resource Managementby Erina Suzuki | Jan 6, 2022, 11:15 AM
Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.
ComputerTalk is Ready to RISE for BC’s Kids!by Shaundalee Carvalho | Jun 11, 2021, 01:44 PM
How to Make the Most of Your Contact Center During the COVID-19 Pandemic Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be....
New Call Center Agents Should Keep These 7 Tips in Mind Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
How to Reduce Agent Churn in the Era of Remote Workers It takes a certain kind of person to be able to thrive in a customer service position. Contact center agents need to have excellent communication skills, thick skin, a calm demeanor, and strong organizational skills to succeed. Even though an...