With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the publicby Erina Suzuki | Published On March 24, 2023
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
by Erina Suzuki | Published On March 10, 2023
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
by Erina Suzuki | Published On May 31, 2022
If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.
by Erina Suzuki | Published On April 29, 2022
Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
by Erina Suzuki | Published On March 25, 2022
The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
by Erina Suzuki | Published On January 6, 2022
Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.
by Shaundalee Carvalho | Published On June 11, 2021