Increase
customer satisfaction by offering personalized call treatment.-
What's Next for Microsoft Teams Contact Centers: Predicting Microsoft's 2026 Roadmap
by Gabriel De Guzman | Published On December 9, 2025
Microsoft Teams is proving to be so much more than a collaboration hub for today’s companies. It’s turning into the place where voice, context, and AI live together, helping customer service agents move faster and supervisors act on data.
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ComputerTalk ice Contact Center Announces Support for Microsoft Teams Phone extensibility
by Nicole Robinson | Published On March 17, 2025
Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.
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Microsoft Teams Call Center Partners: Benefits, Features and How to Choose the Right One
by Erina Suzuki | Published On September 11, 2024
Discover how Microsoft Teams call center partners enhance CX, streamline operations, and help businesses unlock Teams’ full contact center potential.
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024.png?sfvrsn=bba0ff9b_1 "Copilot blog image hero (Resized)")
If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024
Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
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How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?
by Erina Suzuki | Published On June 27, 2023
Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.
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5 Benefits of Adding Chat to Your Internal Help Desk
by Shaundalee Carvalho | Published On May 10, 2021
If you’ve ever contacted an organization’s customer support, you know how beneficial it can be to have the option to use webchat instead of a voice call.
Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.
Discover how Microsoft Teams call center partners enhance CX, streamline operations, and help businesses unlock Teams’ full contact center potential.
The ice Contact Center <a href="https://www.computer-talk.com/blogs/ice-and-microsoft-teams-migration" sfref="[Telerik.Sitefinity.Blogs.Model.BlogPost|CustomBlogUrl|lng:en]51965683-1239-4e29-b8b2-5014b6bcae99" data-sf-ec-immutable="">already has full support for Microsoft Teams</a>.
Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility...