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LCS to Teams: A History of ice Contact Center with Microsoft

From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.
3 Ways to Improve Efficiency in Your Contact Center

Here are a few best practices that you can use in your contact center to boost efficiency.
4 Ways Financial Institutions Are Elevating Their Customer Experiences

Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.