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  • Slice of ice Recap: Navigating iceAdministrator Part 2

    by Shaundalee Carvalho | Nov 17, 2020, 08:00 PM

    On Wednesday October 21st, ComputerTalk presented Part 2 of a two-part webinar series on Navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar, talked about skills and prioritization of queues. The session built on Navigating iceAdministrator Part 1, which covered iceAdministrator basics.


  • Slice of ice Recap: Navigating iceAdministrator Part 1

    by Shaundalee Carvalho | Oct 20, 2020, 12:30 PM

    On Wednesday, September 16th, ComputerTalk presented the first of two Slice of ice (formerly Lunch and Learn) sessions devoted to navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar provided an overview of iceAdministrator, discussed managing your contact center, and explained the ice training configuration.


  • Slice of ice recap: Troubleshooting ice

    by Shaundalee Carvalho | Sep 29, 2020, 11:32 PM

    On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.


  • Is Your Contact Center Holiday-Ready?

    by Shaundalee Carvalho | Jun 24, 2020, 07:48 PM

    Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking up on sunscreen, uncovering your barbecue, and buying fireworks, you may forget one other important thing you need to prepare: your contact center.


  • Using Omnichannel Communications to Accelerate Ticket Sales Through your Contact Center

    by Danielle Wong | Sep 13, 2019, 03:44 PM

    Follow Fan Fred below as he interacts with his favorite sports team, the iceville Beavers. See how the iceville Beavers enhanced Fan Fred’s experience throughout the season which lead to increased ticket sales.

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