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Slice of ice Recap: Navigating iceMonitor

On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.
How to Reduce Agent Churn: A Complete Guide

There are many ways to improve employee satisfaction and reduce churn in customer service.
15 Essential Contact Center KPIs to Monitor

KPIs provide specific and measurable feedback on the performance of your contact center. Learn which KPIs to track to boost productivity and enhance the customer experience.