by Anastasia Micic | Nov 1, 2023, 08:17 AM
Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
by Anastasia Micic | Oct 12, 2023, 10:17 AM
Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.
by Anastasia Micic | Aug 30, 2023, 04:50 PM
With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
by Erina Suzuki | Feb 17, 2022, 12:28 PM
For this week's blog, Robert Luciani, Client Support Function Owner at ComputerTalk, will guide us through several troubleshooting tips for both users and supervisors. First, we will address common inquiries regarding iceBar. Inquiries include resetting iceBar and error messages users might experience. Next, we will discuss how to access Microsoft Teams logs. These logs can provide insight into what may be causing issues for end-users in the Teams client.
by Erina Suzuki | Nov 26, 2021, 08:54 AM
Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.
by Nicole Robinson | Jul 9, 2021, 10:28 AM
Are you considering moving to the cloud, but hesitating because of concerns about costs, security, or reliability?
by Shaundalee Carvalho | Jun 29, 2021, 10:13 AM
On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.