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Strengthen Your Contact Center With Canned Responses
by Anastasia Micic | Published On August 30, 2023With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
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ComputerTalk’s ice Contact Center Leads in Ease of Customization Category
by Anastasia Micic | Published On July 7, 2023ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
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ComputerTalk's ice Contact Center vs. NICE
by Anastasia Micic | Published On March 24, 2023ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.
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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
by Erina Suzuki | Published On September 29, 2022Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
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What are the REAL costs of no-shows for Healthcare Organizations?
by Erina Suzuki | Published On September 6, 2022
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