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15 Ways to Use a Contact Center in Various Industries

When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between,...
Strengthen Your Contact Center With Canned Responses

With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
Call Center Burnout: A Complete Guide

Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.