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BLOGS

  • Real-Time Call Center Dashboards: Why They Matter

    by Gabriel De Guzman | Published On August 20, 2025

    If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.

  • Strengthen Your Contact Center With Canned Responses

    by Anastasia Micic | Published On August 30, 2023

    With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction. Read on to discover the value of canned responses and best practices when implementing them within your contact center.

  • ComputerTalk’s ice Contact Center Leads in Ease of Customization Category

    by Anastasia Micic | Published On July 7, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.

  • What is a Contact Center?

    by Erina Suzuki | Published On June 2, 2023

    A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.

  • ComputerTalk stands out from its competitors by exceeding client expectations

    by Erina Suzuki | Published On May 5, 2023

    ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.

  • ComputerTalk's ice Contact Center vs. NICE

    by Anastasia Micic | Published On March 24, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.

  • 8 Ways to Improve Government Service Delivery in 2025

    by Erina Suzuki | Published On September 29, 2022
    8 Ways to Improve Government Service Delivery in 2025

    Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.

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Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.
Here's Why You Should Integrate Social Media Within Your Contact Center

Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their...
What is a Contact Center?

A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.