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The Complete Guide to Preventing Agent Burnout in Call Centers

The term “burnout” has been thrown around a lot in recent years. It seems like everyone, from big celebrities to the person in the cubicle next to yours, is talking about it. But what exactly is burnout? Why is it...
Here's Why You Should Integrate Social Media Within Your Contact Center

Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their...
5 Reasons You Should Add Webchat to Your Contact Center Today!

While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to use webchat capabilities. The flexibility to choose between preferred contact methods is a considerable convenience to customers. But there’s...