Increase
customer satisfaction by offering personalized call treatment.-
The Rise of Remote Contact Centers: Leveraging Technology to Serve Global Customers
by Nicole Robinson | Published On December 14, 2023
With the prevalent interconnected global marketplace, the dynamics of customer service are shifting rapidly. Remote contact centers are emerging not just as a novel concept but as a critical component for businesses.
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7 Steps Supervisors Need to Take to Manage Agents in a Hybrid Work Environment
by Anastasia Micic | Published On April 28, 2023
Learn 7 key strategies for managing contact center agents in a hybrid work model. Boost engagement, collaboration, and team performance.
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Emergency Contact Center: A Lifeline in Crisis Management
by Erina Suzuki | Published On March 24, 2023
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
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8 Ways to Improve Government Service Delivery in 2025
by Erina Suzuki | Published On September 29, 2022
Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.
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The Pros and Cons of Working from Home – And How to Address the Cons!
by Shaundalee Carvalho | Published On July 29, 2022
Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this is not generally the case. With widespread vaccines and the reduction or elimination of public safety guidelines originally put in place to stop the spread, remote work is no longer considered necessary.
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The Complete Guide to Handling Challenging Customers
by Erina Suzuki | Published On May 31, 2022
If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.
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7 Teams Features and Settings You Should be Taking Advantage of Right Now
by Shaundalee Carvalho | Published On March 18, 2022
Are you using these features and settings?
Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this...
If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.
This week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).