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  • Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers

    by Nicole Robinson | Published On February 22, 2024

    The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.


  • What is a Microsoft Teams Native Contact Center?

    by Nicole Robinson | Published On August 25, 2023

    The world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not in the way they do now. Adoption increased drastically, and one of the most notable uses of Teams is with native contact centers.

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