Utilities & Home Services

Companies can reduce customer wait times, save costs, and increase availability by offering self-service options to modify services, update account information, and pay bills.

Many utilities and home services companies rely on ice Contact Center to provide a number of services. Companies can reduce customer wait times, save costs, and increase availability by offering self-service options to modify services, update account information, and pay bills. Whether inbound or outbound, ice provides customized contact center applications. Utilities and home service companies can proactively reach out to clients for billing reminders and home service appointment notifications to stay engaged with customers every step of the way.

Sample Applications

  • Bill Payment
  • Billing and Account Inquiry
  • Call Routing
  • Change of Address
  • Crisis / Outage Hotline
  • Customer Surveys
  • FAQs
  • Information / Form Requests
  • Meter Reading
  • Outage Updates
  • Outbound Bill Reminder / Collection
  • Outbound Notifications
  • PIN Administration
  • Service Renewals
  • Trouble Tickets
  • Usage Inquiry

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Applications.

Self-Service Application

A utility company is able to reduce wait times by offering customers a number of self-service options. Customers are able to pay bills and inquire about their account balance without needing to wait for an available agent.

Routing Application

A home service company is able to unify customer service for multiple services to a single phone number. Through IVR options, the company is about to determine the customer's requirement and route them to the appropriate resource no matter where they are located across the country. As a result, agents have the ability to log in from different geographic locations anywhere and anytime.