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ice: The Contact Center for the Microsoft 365 Platform

One of the strengths of ice Contact Center has always been the application integration possibilities we offer. In the 30 years we’ve been in the industry, we’ve integrated into both commercial and bespoke CRM systems, databases of various stripes, workforce...
From LCS to Microsoft Teams: The Evolution of ice Contact Center’s Microsoft Integration

Discover how ComputerTalk’s ice Contact Center evolved alongside Microsoft—from LCS and OCS to Lync, Skype for Business, and Microsoft Teams.
How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2

A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.