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How to achieve 99.99% uptime for your contact center with icePhone

What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99%...
How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2

A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
ice: The Contact Center for the Microsoft 365 Platform

One of the strengths of ice Contact Center has always been the application integration possibilities we offer. In the 30 years we’ve been in the industry, we’ve integrated into both commercial and bespoke CRM systems, databases of various stripes, workforce...