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LCS to Teams: A History of ice Contact Center with Microsoft

From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.
ComputerTalk and Tethr Slice of ice Recap – Optimize Your Contact Center with AI Analytics

On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.
Why 99.99% Uptime Matters for Contact Centers – and How to Get There

Every minute of downtime risks lost revenue and missed service commitments. With cloud-based solutions and tools like icePhone, your business can deliver consistent, 24/7 customer service.