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ComputerTalk and Tethr Slice of ice Recap – Optimize Your Contact Center with AI Analytics

On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.
What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?

Everyone knows that Microsoft Teams is a popular tool for organizational communications.
How to achieve 99.99% uptime for your contact center with icePhone

What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99%...