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Staff Spotlight: Shaundalee Carvalho
by Shaundalee Carvalho | Aug 31, 2023, 02:10 AMMy journey with ComputerTalk began in the fall of 2019. As a recent university grad, I was looking for my first full-time job and came across a Marketing position posted by ComputerTalk to my school’s job search platform. I applied and was soon invited in to interview for a Sales Operations position instead. Even from my first in-person interview, I had a good feeling about the company. The people I spoke to were so friendly and easy to talk to that I already felt like I belonged there.
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Excellent customer service plays a critical role in any organization's success: here's why and how
by Erina Suzuki | Jul 14, 2023, 01:07 PMExcellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
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What is a Contact Center?
by Erina Suzuki | Jun 2, 2023, 03:16 PMA contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
by Erina Suzuki | Sep 29, 2022, 03:12 PMGovernment entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
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Find out the 6 best practices you need to be using to handle challenging customers today
by Erina Suzuki | May 31, 2022, 03:39 PMIf you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.
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The Complete Guide to Preventing Agent Burnout in Call Centers
by Shaundalee Carvalho | May 20, 2022, 09:49 AMThe term “burnout” has been thrown around a lot in recent years. It seems like everyone, from big celebrities to the person in the cubicle next to yours, is talking about it. But what exactly is burnout? Why is it such a problem? And most importantly, how can it be prevented? This blog will answer these questions.
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Here's How Technology Can Solve 4 Major Operational Problems in Healthcare
by Shaundalee Carvalho | May 6, 2022, 04:20 PMIn a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs all the help it can get. That’s where technology comes in. In addition to the obvious ways that technology can help, like advances in tools for diagnostics and patient care, there are plenty of ways that technology can be of assistance in an administrative or operational capacity. Read on for four operational problems faced by the healthcare industry that technology can help to solve.


