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  • The 3 Best Gifts to Give Your Customers This Holiday Season

    by Shaundalee Carvalho | Published On December 11, 2023

    With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can give to your customers as well.


  • ComputerTalk releases ice 12.1

    by Erina Suzuki | Published On November 22, 2023

    Cloud Contact Center Solution with Tethr and Community WFM Integration


  • How to Meet KPIs and Boost Customer Satisfaction

    by Anastasia Micic | Published On November 1, 2023

    Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market


  • ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report

    by Erina Suzuki | Published On October 20, 2023

    InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.


  • Elevate Your Customer Service Through Reporting

    by Shaundalee Carvalho | Published On September 15, 2023

    Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.


  • Slice of ice Recap: icePhone

    by Shaundalee Carvalho | Published On August 10, 2023

    On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.


  • Revolutionizing Retail: A Journey Towards Enhancing Customer Experience

    by Anastasia Micic | Published On August 4, 2023

    Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.

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Elevate Your Customer Service Through Reporting

Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get...
Slice of ice Recap: icePhone

On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.
The 3 Best Gifts to Give Your Customers This Holiday Season

With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can...