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The 3 Best Gifts to Give Your Customers This Holiday Season
by Shaundalee Carvalho | Published On December 11, 2023With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can give to your customers as well.
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ComputerTalk releases ice 12.1
by Erina Suzuki | Published On November 22, 2023
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 2023InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
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Elevate Your Customer Service Through Reporting
by Shaundalee Carvalho | Published On September 15, 2023Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.
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Slice of ice Recap: icePhone
by Shaundalee Carvalho | Published On August 10, 2023On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.
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Revolutionizing Retail: A Journey Towards Enhancing Customer Experience
by Anastasia Micic | Published On August 4, 2023
Elevate Your Customer Service Through Reporting
Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get...
ComputerTalk releases ice 12.1
Cloud Contact Center Solution with Tethr and Community WFM Integration
The 3 Best Gifts to Give Your Customers This Holiday Season
With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can...