Increase
customer satisfaction by offering personalized call treatment.-
The Step-by-Step Guide to Agent Scorecards
by Gabriel De Guzman | Published On July 23, 2025
For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.
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The Outbound Dialer: Benefits and Tips for Making the Right Choice
by Nicole Robinson | Published On August 13, 2024
The outbound dialer is a valuable tool in many contact centers, revolutionizing how businesses manage customer communications. These dialing systems can rapidly connect customer service and sales agents with customers, increasing revenue and reducing agent idle time.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
Building an effective training program is an essential part of managing a call center.
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9 Key Strategies for Keeping Top Talent in Your Contact Center
by Nicole Robinson | Published On March 6, 2024
Agent retention is the cornerstone of successful contact centers. The caliber of customer interactions directly influences business outcomes, making it essential to prioritize employee retention.
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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 20239315ede0-be56-40f6-b51e-e4370cde6637.png?sfvrsn=de0ffb5a_1 "05 - ComputerTalk - Quote 2 (2)")
InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
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Elevate Your Customer Service Through Reporting
by Shaundalee Carvalho | Published On September 15, 2023
Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.
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The Power of Agent Evaluations in Customer Service
by Erina Suzuki | Published On September 8, 2023
In the world of customer service, the success of any contact center depends upon the agents' performance.
In the world of customer service, the success of any contact center depends upon the agents' performance.
Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this...
Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution....