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Excellent customer service plays a critical role in any organization's success: here's why and how

Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
Multi-Contact Handling: The Complete Guide

Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.
The Power of Agent Evaluations in Customer Service

In the world of customer service, the success of any contact center depends upon the agents' performance.