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  • 3 Reasons to Enable Multi-Contact Handling in Your Contact Center

    by Shaundalee Carvalho | Nov 21, 2022, 03:20 PM

    Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.


  • 6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

    by Erina Suzuki | Sep 29, 2022, 03:12 PM

    Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.


  • The Pros and Cons of Working from Home – And How to Address the Cons!

    by Shaundalee Carvalho | Jul 29, 2022, 03:16 PM

    Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this is not generally the case. With widespread vaccines and the reduction or elimination of public safety guidelines originally put in place to stop the spread, remote work is no longer considered necessary.


  • 6 Reasons Why You Need Employee Advocacy in Your Contact Center

    by Shaundalee Carvalho | Jul 15, 2022, 03:29 PM

    As the front line of communication with your customers, your contact center agents can be thought of as the face of your organization. If you want to put your organization’s best face forward, your agents should be more than just employees doing a job; they should be true advocates for your organization who enjoy their work and feel positive about their employer. Of course, this may sound like a far-off pipe dream to many organizations. But with the implementation of a formalized employee advocacy program, it can be a reality.

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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks....
The Pros and Cons of Working from Home – And How to Address the Cons!

Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this...
3 Reasons to Enable Multi-Contact Handling in Your Contact Center

Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead...