-
How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
-
The Important Role of Government Call Centers in Crisis Management
by Nicole Robinson | Published On March 13, 2024Government call centers serve a critical role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
-
Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
-
How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
-
5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
-
How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.
-
ComputerTalk Releases ice 13
by Anastasia Micic | Published On February 23, 2024ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.
8 Reasons You Should Integrate Your CRM With Your Contact Center
Your contact center and your Customer Relationship Management (CRM) tool are a lot like peanut butter and jelly – both great on their own, but even better together.
How can academic institutions leverage customer service as their competitive advantage?
The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
7 Teams Features and Settings You Should be Taking Advantage of Right Now
Are you using these features and settings?