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Safeguarding Call Center Customer Data in the Digital Age
by Nicole Robinson | Published On November 17, 2023Ensuring that sensitive customer data remains inviolate is not just a matter of compliance; it's vital for maintaining trust and credibility in the industry.
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What to Expect at Microsoft Ignite 2023
by Shaundalee Carvalho | Published On November 6, 2023We’re less than 2 weeks away from Microsoft Ignite! If you’ve never attended the conference, read on to learn more about what it is and what we’re expecting this year.
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How to Make the Most of Customer Service Analytics in Call Centers
by Erina Suzuki | Published On November 6, 2023In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 2023InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
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Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service
by Anastasia Micic | Published On October 12, 2023Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.
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Key Strategies For Optimizing Customer Support Services
by Nicole Robinson | Published On October 11, 2023
5 Benefits of Adding Chat to Your Help Desk
If you’ve ever contacted an organization for customer service, you know how beneficial it can be to have the option to use webchat instead of a voice call.
Slice of ice Recap: Connect with Customers on Any Channel
On Wednesday, February 17th, ComputerTalk presented their latest Slice of ice webinar: Connect with Customers on Any Channel. In this session, account owner Vithusan Jegatheeswaran discussed contact center trends and challenges, the meaning of omnichannel, how ice can help your...
Slice of ice Recap: Expanding your Contact Center with iceChat
On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help...