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The top 5 customer service strategies to maintain customer loyalty in a recession

In a recession, it can be challenging to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.
Excellent customer service plays a critical role in any organization's success: here's why and how

Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
The Power of Agent Evaluations in Customer Service

In the world of customer service, the success of any contact center depends upon the agents' performance.