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  • Igniting the Future of AI: Our Journey to Microsoft Ignite 2025

    by Anastasia Micic | Published On September 26, 2025

    We’re heading to Microsoft Ignite in San Francisco! Stop by booth #1728 for live demos, connect with our experts, and discover how ComputerTalk is helping organizations embrace the future of AI.


  • What it really takes to build a chatbot

    by Gabriel De Guzman | Published On September 24, 2025

    Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.


  • 10 AI Use Cases for Manufacturing and Supply Chain Contact Centers

    by Gabriel De Guzman | Published On September 16, 2025

    This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.


  • Real-Time Call Center Dashboards: Why They Matter

    by Gabriel De Guzman | Published On August 20, 2025

    If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.


  • The Step-by-Step Guide to Agent Scorecards

    by Gabriel De Guzman | Published On July 23, 2025

    For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.


  • 10 Easy Ways to Reduce Call Center Costs

    by Anastasia Micic | Published On July 17, 2025

    Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.


  • Contact Center Outsourcing: Smart Scalable Customer Service

    by Anastasia Micic | Published On June 25, 2025

    Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.

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