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Is Your Contact Center Holiday-Ready?

Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking...
How to Reduce Agent Churn: A Complete Guide

There are many ways to improve employee satisfaction and reduce churn in customer service.
Slice of ice recap: Troubleshooting ice (Part 1)

On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.