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Slice of ice Recap: Navigating iceAdministrator Part 2

On Wednesday October 21st, ComputerTalk presented Part 2 of a two-part webinar series on Navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar, talked about skills and prioritization of queues. The session built on Navigating iceAdministrator Part 1,...
15 Essential Contact Center KPIs to Monitor

KPIs provide specific and measurable feedback on the performance of your contact center. Learn which KPIs to track to boost productivity and enhance the customer experience.
How to Reduce Agent Churn: A Complete Guide

There are many ways to improve employee satisfaction and reduce churn in customer service.