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Slice of ice Recap: Navigating iceMonitor
by Anastasia Micic | Published On June 28, 2024On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.
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How to Integrate Your Call Center with Salesforce
by Kent Mao | Published On May 16, 2024You may be familiar with Salesforce as a CRM platform, but did you know that it can enhance your call center too?
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Speech Analytics Tools for Call Centers: A Guide
by Kent Mao | Published On May 10, 2024The right data is essential for improving your call center operations. Speech analytics tools can help unlock the hidden data in every call.
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Slice of ice Recap: Introducing ice Contact Center 13
by Nicole Robinson | Published On April 25, 2024On Wednesday, April 17, 2024, ComputerTalk presented our latest version of ice Contact Center, ice 13, in our Slice of ice session.
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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
Is Your Contact Center Holiday-Ready?
Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking...
Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking...
Slice of ice Recap: Expanding your Contact Center with iceChat
On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help...
On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help...
How to Reduce Agent Churn: A Complete Guide
There are many ways to improve employee satisfaction and reduce churn in customer service.
There are many ways to improve employee satisfaction and reduce churn in customer service.
