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How to Integrate Your Call Center with Salesforce
by Kent Mao | Published On May 16, 2024You may be familiar with Salesforce as a CRM platform, but did you know that it can enhance your call center too?
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Speech Analytics Tools for Call Centers: A Guide
by Kent Mao | Published On May 10, 2024The right data is essential for improving your call center operations. Speech analytics tools can help unlock the hidden data in every call.
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Slice of ice Recap: Introducing ice Contact Center 13
by Nicole Robinson | Published On April 25, 2024On Wednesday, April 17, 2024, ComputerTalk presented our latest version of ice Contact Center, ice 13, in our Slice of ice session.
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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024
Slice of ice Recap: Navigating iceAdministrator Part 2
On Wednesday October 21st, ComputerTalk presented Part 2 of a two-part webinar series on Navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar, talked about skills and prioritization of queues. The session built on Navigating iceAdministrator Part 1,...

15 Essential Contact Center KPIs to Monitor
KPIs provide specific and measurable feedback on the performance of your contact center. Learn which KPIs to track to boost productivity and enhance the customer experience.

How to Reduce Agent Churn: A Complete Guide
There are many ways to improve employee satisfaction and reduce churn in customer service.
