BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

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Company News and Culture

Customer Experience

ComputerTalk has Secured the Top Position as the Preferred Support Provider

by Anastasia Micic | Published On September 22, 2023

ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.

Founded in 1997, Info-Tech Research Group is now the world’s fastest-growing information technology research and advisory group. They serve over 30,000 IT professionals worldwide, helping them make well-informed strategic decisions by producing unbiased and highly relevant research.

Info-Tech's latest division, SoftwareReviews, was officially launched in 2017. SoftwareReviews collects and analyzes detailed reviews from software users to provide a thorough understanding of products from the unbiased perspectives of the people who use them. They verify users and check each review for authenticity to maintain high-quality, reliable data.

SoftwareReviews conducted a comprehensive survey of our customers, inviting them to share their thoughts about ice Contact Center and our support team at ComputerTalk. Based on the results, our service team was rated as 100% effective and knowledgeable! One customer described ice as a “great product” and commended our team for delivering “fantastic support!”

Overview of ice Contact Center

ice is an omnichannel contact center that allows your customers to be able to reach you using their preferred communication channel. As an all-in-one solution, ice allows users to manage different modalities such as instant messaging, SMS, chat, and more within a unified platform, helping them save time switching between different applications.

Transitioning to our solution doesn’t mean you have to start from scratch. With dozens of pre-built connectors, ice seamlessly integrates with existing tools or if you have your own homegrown tools, we can create custom connectors that integrate with your existing system. ice is customized to fit your needs.

Reasons to select ComputerTalk

At ComputerTalk, our customer service team is dedicated to assisting you and your team in the most effective manner. Bob Barker Company, America’s largest detention supplier, expressed their gratitude for the ongoing support our team provides them. Michelle Corbett, IT Operations Lead at Bob Barker, said, “The product is easy to use, easy to troubleshoot, and easy to administer. And when in doubt, easy to contact customer service on!” Our Help Desk is available 24/7, ensuring support is available whenever and wherever you need it!

Your satisfaction is our priority. Request a demo to get started with ComputerTalk today!

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Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.