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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | May 5, 2023, 02:46 PMComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
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ComputerTalk's ice Contact Center vs. NICE
by Anastasia Micic | Mar 24, 2023, 01:55 PMComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.
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Staff Spotlight: Lois Graham
by Lois Graham | Nov 10, 2022, 04:08 PMIn this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Oct 31, 2022, 12:04 PMLast month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
by Erina Suzuki | Sep 29, 2022, 03:12 PMGovernment entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.
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4 Ways Financial Institutions Are Elevating Their Customer Experiences
by Erina Suzuki | Aug 5, 2022, 02:50 PMBanking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
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The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chat
by Erina Suzuki | Jun 30, 2022, 05:09 PM