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What is AI Governance? Building Guardrails for Responsible AI
by Gabriel De Guzman | Published On October 9, 2025This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.
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How AI and Real-Time Data Are Powering Hyper-Personalized Customer Experiences
by Nicole Robinson | Published On October 3, 2025
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Igniting the Future of AI: Our Journey to Microsoft Ignite 2025
by Anastasia Micic | Published On September 26, 2025We’re heading to Microsoft Ignite in San Francisco! Stop by booth #1728 for live demos, connect with our experts, and discover how ComputerTalk is helping organizations embrace the future of AI.
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What it really takes to build a chatbot
by Gabriel De Guzman | Published On September 24, 2025Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.
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10 AI Use Cases for Manufacturing and Supply Chain Contact Centers
by Gabriel De Guzman | Published On September 16, 2025This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.
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Real-Time Call Center Dashboards: Why They Matter
by Gabriel De Guzman | Published On August 20, 2025If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.
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The Step-by-Step Guide to Agent Scorecards
by Gabriel De Guzman | Published On July 23, 2025