Discover 8 ways manufacturers can leverage contact center technologies to enhance their client experienceby Erina Suzuki | Dec 13, 2022, 05:43 PM
Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone. Thankfully, they can differentiate themselves from competitors through excellent communication and contact center technologies.
by Erina Suzuki | Nov 25, 2022, 03:08 PM
In a recession, it can be especially difficult to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.
by Shaundalee Carvalho | Nov 21, 2022, 03:20 PM
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.
by Erina Suzuki | Aug 19, 2022, 03:31 PM
Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.
by Erina Suzuki | Jul 22, 2022, 09:47 AM
Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!
by Shaundalee Carvalho | Apr 1, 2022, 02:04 PM
Your contact center and your Customer Relationship Management (CRM) tool are a lot like peanut butter and jelly – both great on their own, but even better together.
by Shaundalee Carvalho | Feb 14, 2022, 02:54 PM
It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so don’t forget to support them in return. Below, find 6 ways that you can make your customers feel loved, on Valentine’s Day and always!