As the job hunt was in full swing, I saw a jobposting on the university's job board for a company that was close to where Ilive. I prepped my cover letter and resume and submitted my resume pack toComputerTalk. I applied for the Research and Development team thinking that Ihad what it takes to join the team developing websites and implementing thelatest and greatest.

After an initial interview and a written test, Ithought I didn't get the position after not hearing back after a week. However,I received a call from ComputerTalk to consider other opportunities in theApplication Developer team as they thought it was a better fit. After anotherwritten test and a couple more interviews, I was officially hired.

The first month was an eye-opening experience. Asa recent graduate, I never thought about working on developing and deployingcontact center solutions for a wide variety of companies. I remember gettingprojects related to companies that I recognized and had already interacted withusing their customer service line.

Most of my projects for the first year were helpingwith upgrades from ice Contact Center version 6 to version 8. This helpedimprove my knowledge of how ice works and understand the potential the producthas for customers, as well as how unique each customer's call flow was from oneanother. With the resources available to the team, the opportunities areendless.

Six years later, I continue to work on requestscoming in from clients, but now I handle more complicated deployments. My mainspecialties are developments using icePay and new web services.

I also help the Education and Documentation teamby conducting the beginner and advanced workflow training for clients thatwould like to learn how to manage their own call flow and improve on supportingtheir solution. It's a fun way to meet the clients we deploy our solutions toand understand their needs and wants so the team can improve the way we deliverthe contact center solution for future clients.

This opportunity with ComputerTalk has given methe experience of working in the field using the knowledge I learned inuniversity. On top of that, there's always the opportunity to move around totry out new departments and projects.