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How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1
by Shaundalee Carvalho | Jan 31, 2023, 03:44 PMA 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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The 12 ice Tips of Christmas
by Shaundalee Carvalho | Dec 19, 2022, 04:27 PMIf you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?
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8 Reasons You Should Integrate Your CRM With Your Contact Center
by Shaundalee Carvalho | Apr 1, 2022, 02:04 PMYour contact center and your Customer Relationship Management (CRM) tool are a lot like peanut butter and jelly – both great on their own, but even better together.
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How can academic institutions leverage customer service as their competitive advantage?
by Erina Suzuki | Mar 25, 2022, 10:51 AMThe importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
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Top 5 ways to show appreciation to your agents
by Erina Suzuki | Mar 4, 2022, 05:21 PMIt is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue reading to learn five effective ways to show appreciation to your agents today and beyond.
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Here’s How You Can Improve Contact Center Performance Through Gamification
by Shaundalee Carvalho | Feb 28, 2022, 09:58 AM


