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How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
by Shaundalee Carvalho | Published On March 8, 2023
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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The Four Pillars of Customer Service: Resource Management
by Erina Suzuki | Published On January 6, 2022
Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.
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The Four Pillars of Customer Service: Knowledge and Insights
by Shaundalee Carvalho | Published On December 23, 2021
Excellent customer service is more than just providing quick, accurate responses to customer inquiries. From chatbots to personalized experiences using CRM integrations, there are plenty of ways to take your customer service to the next level.
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The Four Pillars of Customer Service: Process Orchestration
by Erina Suzuki | Published On December 17, 2021
Customers expect organizations to provide efficient and convenient service whenever they need it, and these expectations only continue to rise.
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The Four Pillars of Customer Service: Getting Connected
by Shaundalee Carvalho | Published On December 10, 2021
Good customer service is often thought of as simply responding to questions promptly and accurately, which is a good place to start. But when it comes to providing excellent customer service, there’s more to it than that.
Customers expect organizations to provide efficient and convenient service whenever they need it, and these expectations only continue to rise.
Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.