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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 2023InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
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Excellent customer service plays a critical role in any organization's success: here's why and how
by Erina Suzuki | Published On July 14, 2023Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
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The Best Customer Service Practices
by Nicole Robinson | Published On February 10, 2023Creating a memorable customer service experience begins with following the best practices. Find out if you are by reading this blog.
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3 Reasons to Enable Multi-Contact Handling in Your Contact Center
by Shaundalee Carvalho | Published On November 21, 2022Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Published On October 31, 2022Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
The Best Customer Service Practices
Creating a memorable customer service experience begins with following the best practices. Find out if you are by reading this blog.
What is a Contact Center?
A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
ComputerTalk stands out from its competitors by exceeding client expectations
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.