Increase
customer satisfaction by offering personalized call treatment.-
8 Ways to Improve Government Service Delivery in 2025
by Erina Suzuki | Published On September 29, 2022
Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.
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ComputerTalk is a Microsoft Impact Awards Finalist!
by Shaundalee Carvalho | Published On July 13, 2021
ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!
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The Evolution of a Contact Center’s Role in a Pandemic
by Shaundalee Carvalho | Published On March 29, 2021
The past year has been a difficult and unprecedented time for many organizations. Governments and businesses have needed to adapt to the changing needs of their citizens and their customers, from emergency benefits programs and high inquiry volumes to COVID-19 testing and vaccine roll-out plans. Through all these changes, ComputerTalk has been there for our customers every step of the way.
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How to Make the Most of Your Contact Center During the COVID-19 Pandemic
by Shaundalee Carvalho | Published On April 24, 2020
Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.
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How ComputerTalk is Supporting Remote Workers in the Contact Center during COVID-19
Published On April 9, 2020
With physical stores closing and many offices encouraging their staff to work remotely, it is crucial to guarantee your contact center stays up and running to handle your customers’ inquiries.
Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution....
ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!
The past year has been a difficult and unprecedented time for many organizations. Governments and businesses have needed to adapt to the changing needs of their citizens and their customers, from emergency benefits programs and high inquiry volumes to COVID-19...