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Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future

As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build...
How to Maintain a Human Touch While Embracing Customer Service Automation

It’s no secret that many areas of everyday life and business are becoming increasingly digitized.
ComputerTalk's ice Contact Center vs. NICE

ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.