IVR Benefits
Increase
customer satisfaction by offering personalized call treatment.
Decrease
call times.
Improve
efficiency and productivity.
Automated
speech recognition.
Free
up resources through automation.
Increase first contact resolution by routing to the
appropriate agent.
Reduce
operational costs.
Track
and report the journey of every call.
Gain
Automated Speech Recognition
Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.
IVR and Contact Center Continuity
IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.
Outbound IVR
Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus
TOPICS
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Sample Applications
The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.
We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.
- Appointment Scheduler
- Auto Attendant
- Bill Payment
- Billing and Account Inquiry
- Call Routing
- Check Ordering
- Claim Filing and Processing
- Credit Card Activation
- FAQs
- Hear Shift Schedules
- Listen to Human Resources Listings
- Policy Renewal or Coverage Changes
- Traffic Enforcement - Pay Tickets by Phone
Auto Attendant
ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.
Advantage
When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.
More from our blog
Coding, Collaboration, and Career Growth: My ComputerTalk Story
Starting out as a Co-op
I started my software development career in 2022 as a Software Developer Co-op on the Research and Development team. Any nerves I might have had as someone who was new to working in the industry were quickly forgotten once I met and began working with the incredibly welcoming and supportive community at ComputerTalk. My team worked to help me fill any knowledge gaps I had and was always available to assist with tasks and answer questions when needed.
This support allowed me to comfortably explore new tools and technologies and effectively apply them to make impactful contributions, including the creation of internal end-to-end testing suites and the development of customer-facing web application features. As a result, it quickly became clear that ComputerTalk is a place where I would be consistently challenged and supported in my professional growth.
Returning after Graduating
After graduating, I immediately knew that I wanted to return to ComputerTalk full-time. I was confident that the close-knit nature of the team and the company’s dedication to innovation would allow me to continue to learn and grow, both personally and professionally.
Over the past 9 months, since I returned to ComputerTalk, I have been given the opportunity to build upon my existing knowledge through my work on a variety of different products and features. Additionally, I have had the chance to take on more leadership roles, actively contributing to both technical and design decisions. As a result, I have been able to significantly build upon my software development, communication, and collaboration skills.
I am looking forward to continuing to develop and explore new technologies as a part of the supportive and driven ComputerTalk team.