-
Meeting Gen Z's Customer Service Expectations: What Businesses Need to Know
by Nicole Robinson | Published On July 18, 2024
-
7 Ways Credit Unions Can Revolutionize Member Experience
by Anastasia Micic | Published On July 16, 2024Creating the best member experience means enhancing communication efficiency, leveraging AI capabilities, and more. Read on to discover how to do this.
-
How to Create a Call Center Disaster Recovery Plan
by Erina Suzuki | Published On July 9, 2024A call center disaster recovery plan is crucial to protecting your organization from a range of issues. Various factors can disrupt call center operations, often without warning. Environmental crises, hardware failures, cybersecurity attacks and human errors can all lead to unexpected downtime, performance issues, and even financial losses.
-
23 Best Practices for Call Center Quality Assurance
by Kent Mao | Published On July 5, 2024
-
How to Implement an Effective Customer Feedback Loop
by Anastasia Micic | Published On July 3, 2024Uncover the secrets to improving your services with customer feedback. Learn strategies for effective feedback analysis and implementation to enhance customer experience.
-
Slice of ice Recap: Navigating iceMonitor
by Anastasia Micic | Published On June 28, 2024On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.
-
10 Best Practices for Higher Education Contact Centers
by Kent Mao | Published On June 27, 2024
AI Chatbots in Customer Service: A Guide
AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
AI Transcription for Contact Centers: What You Should Know
AI can help convert speech to text and can be used to transcribe phone calls in contact centers.
Call Centers vs. Contact Centers – What You Need to Know
Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.