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The Ultimate Guide to Utility Contact Centers: Best Practices, Tools, and Trends
by Nicole Robinson | Published On December 30, 2024Utility companies make the world go around. They’re the organizations responsible for ensuring we all have access to energy, heat, water – everything we need to thrive. The utility contact center acts as the main bridge between these essential businesses and their customers.
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Ryan Ramoutar: Exploring New Opportunities
by Ryan Ramoutar | Published On December 19, 2024Hi, I’m Ryan! I’m thrilled to share a bit about my journey here at ComputerTalk and how my career has evolved over the years. It’s been an exciting ride, filled with opportunities to grow, challenges to overcome, and plenty of amazing people to work with along the way.
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Outbound Call Center Metrics: The Metrics You Should be Measuring, and How to Improve Them
by Nicole Robinson | Published On December 12, 2024Want to know if your outbound call center is achieving the right results – increasing sales, generating leads, and improving customer satisfaction through proactive service? There’s only one way to find out – you need to track the right outbound call center metrics.
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Microsoft Ignite Returns to Chicago: Bigger, Better, and Full of Ideas
by Chris Bardon | Published On December 5, 2024This year, Ignite returned to Chicago for the first time since 2015, and that meant an even bigger venue, more days of content, and much better pizza!
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The Ultimate Guide to Call Center Queue Management: Strategies, Tools, and Best Practices
by Nicole Robinson | Published On November 27, 2024Nobody likes waiting in a queue. Waiting in a call center queue can be just as frustrating as waiting in line at a store.
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Yuke Guo: Navigating new challenges
by Yuke Guo | Published On November 25, 2024My interview process here was memorable. It was cold and rainy, and I was wrecked with nerves. When I got to the boardroom, the nerves only got worse – seeing Laura, plus three new intimidating figures, all for my first in-person interview. However, they were all very welcoming.
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Workforce Engagement Management for Contact Centers: A Guide
by Nicole Robinson | Published On November 19, 2024


