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  • 🌟Celebrating 14 Years of Growth and Dedication at ComputerTalk🌟

    by Holly Cai | Published On June 24, 2024

    Reflecting on my 14-year journey with ComputerTalk, I'm grateful for the enriching experiences and opportunities that have shaped my career. What makes ComputerTalk stand out is our unwavering commitment to fostering a culture of exploration and empowerment.


  • What is a Virtual Agent for Call Centers?

    by Nicole Robinson | Published On June 19, 2024

    Virtual agents are quickly becoming a crucial part of the modern contact center, extending the functionality of the traditional chatbot to transform self-service.


  • 5 Ways Artificial Intelligence is Transforming Call Centers

    by Erina Suzuki | Published On June 13, 2024

    Artificial Intelligence (AI) is emerging as the ultimate investment for call center optimization, promising access to a range of solutions that enhance customer satisfaction, reduce operational costs, and improve productivity.


  • Contact Centers for Higher Education: A Complete Guide

    by Kent Mao | Published On June 10, 2024

    Higher education contact centers are essential in managing communications, providing support, and enhancing the experiences of students, alumni, and staff.


  • ComputerTalk’s Year in Review: Celebrating Fiscal 2024

    by Shaundalee Carvalho | Published On May 31, 2024

    Here at ComputerTalk, we are wrapping up our fiscal year and getting ready to start fiscal 2025 at the beginning of June. During this time, we are reflecting on all the exciting things we’ve achieved throughout the last year and looking forward to the future.


  • Smart IVR: Benefits, Use Cases & More

    by Kent Mao | Published On May 31, 2024

    Advancements in artificial intelligence have led to a new era for IVR technology. Is it time for your business to upgrade to a Smart IVR system?


  • Sunny Sun: A journey of growth and collaboration at ComputerTalk

    by Sunny Sun | Published On May 29, 2024

    My journey with Computer Talk began in September 2017. I can’t believe it’s been almost 7 years! I was referred to by a friend who has been working here since they spent a co-op term here as a student. And this is my first job after university. I've felt lucky from the moment I joined. Every day I've been welcomed with friendly faces and supported in ways I never imagined.

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