We’re living in a world where grocery orders arrive in hours and digital assistants respond to our every question. It’s only natural that citizens would expect the same kind of speed, convenience, and simplicity from government service providers. That’s where AI in government processes makes a huge difference.

Boost your sales with outbound lead generation! Learn best practices, common mistakes to avoid, and how cutting-edge technology can streamline your outreach in this guide.

Reflecting on my time at ComputerTalk, I'm proud to have been part of a team that turned bold ideas into real innovation. What kept me here for so long wasn't just the technology, it was the opportunity to solve meaningful problems and work alongside incredible people.

It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.

Have you ever called a manufacturing company to check in on the status of an order, or ask a billing question, only to be greeted by an automated system guiding you through a list of options? If so, you’ve seen an IVR system for manufacturing in action.

Today, customer experience should be a priority for every business – no matter which industry you might serve. But every sector faces its own challenges when it comes to earning and maintaining customer loyalty. Manufacturing companies, for instance, have to deal with high volumes of technical queries, complex omnichannel interactions, and endless repetitive processes.

At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.