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Call Center Authentication: Best Methods and Software in 2024
by Kent Mao | Published On April 12, 2024Call centers are getting larger, busier, and more complex than ever. They’re also becoming more popular targets for criminals and fraudsters.
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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How Call Center Solutions Improve Education Enrollment
by Nicole Robinson | Published On April 9, 2024
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How to Manage Cloud-based Contact Center Security
by Nicole Robinson | Published On April 5, 2024Explore the necessity of advanced security protocols for cloud-based contact centers and safeguarding your operations.
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Contact Center Workforce Management: Best Software Tools in 2024
by Kent Mao | Published On April 5, 2024Workforce management tools are essential for running an efficient contact center. Learn more about different options for WFM software.
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Don’t make your agents hunt for information
by Anastasia Micic | Published On March 28, 2024Happy Easter! Today we often think about spring being upon us and the chance to get chocolate eggs from the Easter bunny. While you may enjoy hunting for chocolate eggs, agents don’t love hunting for information. That’s why it’s important to enhance your agents’ productivity by providing them with the information they need.
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Cloud Contact Center: Best Practices and Software for 2024
by Kent Mao | Published On March 27, 2024
Slice of ice Recap: Navigating iceReporting
On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in...
Gamification for Contact Centers: The Ultimate Guide
Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
Call Centers vs. Contact Centers – What You Need to Know
Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.